Digital Literacy

Training and guidance services to master the tools of the modern world.

Service Catalog

Smartphone Usage

• iOS (iPhone)
• Android

PC Usage

• Windows
• Mac

Office Applications

• MS Office
• Office 365
• Google apps (Docs, Sheets, Drive)

E-mail

• Gmail and email management

Digital Citizenship (Italy)

• SPID (Public Digital Identity System)
• CIE (Electronic Identity Card) and CIE ID app
• Digital Signature
• App IO
• Poste Apps and Website (Bancoposta)
• ANPR (National Resident Population Register)
• PagoPA (Public Administration Payments)
• PEC (Certified Electronic Mail)
• Municipal Apps

Security and Defense

• Protection against Social Engineering and Phishing
• Most Frequent Scams:
  • “Nigerian” Scam
  • Pending payments
  • Relative in trouble
• Email Hygiene
• Offline Scams: fake police officers, fake bank employees, etc.
• MFA (Multi-Factor Authentication)
• Password Hygiene:
  • Complexity
  • Using a password manager
  • Monitoring compromises (Haveibeenpwned)
• Credit and Debit Cards: anti-cloning measures

Transport

• Urban Transport Apps: Taxi, Uber
• Railway Transport: Trenitalia, Trenord